Privacy Policy | Desert Port

PRIVACY & SECURITY POLICY

INFORMATION GATHERED BY DESERTPORT.COM. This is DESERTPORT.COM’s

(“DESERTPORT.COM”) online privacy policy (“Policy”). This policy applies only to activities DESERTPORT.COM engages in on its website and does not apply to DESERTPORT.COM activities that are "offline" or unrelated to the website.

DESERTPORT.COM collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the DESERTPORT.COM website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the DESERTPORT.COM website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to DESERTPORT.COM, when you register for services, or make purchases via the website. In all such cases you have the option of providing us with personally identifiable information.

USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

COOKIES

Cookies are small bits of data cached in a user’s browser. DESERTPORT.COM utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

DESERTPORT.COM may use non-personal "aggregated data" to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide DESERTPORT.COM with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

DESERTPORT.COM may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. DESERTPORT.COM may also provide such personally identifiable information in response to law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if DESERTPORT.COM files for bankruptcy, or there is a transfer of the assets or ownership of DESERTPORT.COM in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

SECURITY. DESERTPORT.COM takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, DESERTPORT.COM cannot guarantee the security of any information that is disclosed online.

OTHER WEBSITES. DESERTPORT.COM is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

MINORS. DESERTPORT.COM does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the DESERTPORT.COM website or services, and DESERTPORT.COM requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, DESERTPORT.COM does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information DESERTPORT.COM has received, please contact info@desrtport.com

MODIFICATIONS OF THE PRIVACY POLICY. DESERTPORT.COM. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Third-party apps, websites and services

When we share data, we always demand our partners protect your data and follow the data privacy law. If you choose to give others your data directly (like Google or Facebook) their rules apply to that data, not ours.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

INFORMATION ABOUT US

Registered Office

The supplier of the goods featured is Desert Port, a trading name of Desert Port (FZE), registered in United Arab Emirates, Registered at Office Sharjah Research, Technology, and Innovation Park Free Zone (SRTI Park), Based upon Emiri decree N0.38 of 2016.

If you have a customer service query, you can email our Customer Services team at info@desertport.com, phone us on +971 588944679

TERMS OF SALE

All sales of products made via the Site are subject to these Terms of Sale.

Placing Orders and Contract Creation

The steps for placing an order on the Site and for forming a contract with us are as follows:

You will be guided through the ordering process by a series of instructions on the Site. You place your order at the end of this process by clicking on the "BUY NOW" button. You can review/amend your order at any time before clicking on the "BUY NOW" button. Unfortunately, orders cannot be amended once they have been placed.

Once you have placed your order, we will send to you an order confirmation email detailing the products you have ordered. This is not an acceptance of your order by us. Your order is an offer to buy a product or products from us and your offer will not be deemed to have been accepted by us until we have sent you a dispatch confirmation email, as below.

As your product or products is/are shipped from the warehouse we will send you a dispatch confirmation email, which will confirm that we have accepted your order. If we do not or cannot accept an order placed by you, for any reason, we will notify you. Once you receive the dispatch confirmation email, a contract is formed between you and us in relation to the product or products set out in the email and payment will be taken. No product will be shipped until payment has been made in full. The dispatch confirmation email will contain:

Details of your order;

Anticipated delivery date for your order or orders (if shipped separately);

Information regarding your right to cancel the contract formed with us.

Please check the details of the order confirmation email and the dispatch confirmation email carefully. It is your responsibility to notify us if there are any errors or inconsistencies by contacting Customer Services by email at info@desertport.com, phone on +971 588944679

Product Descriptions

We endeavor to present the most recent, most accurate, and most reliable information on our Site at all times. However, there may be occasions when some of the information featured on the Site may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in product prices, item availability, or in any way affects your individual order.

Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. Please also note that because the colors of the products you will see on the Site depend on your monitor/screen, we cannot guarantee that the display of color will be accurate and some colors may vary.

Despite our best efforts, some products may be listed at an incorrect price due to a typographical error or systems error.

We reserve the right to amend errors or to update product information at any time without prior notice. In the event that a product is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price (regardless of whether or not the order has been confirmed and you have been charged).

If your card/PayPal account has already been charged for the purchase and your order is cancelled, we shall issue a credit to you in the amount of the incorrect price only through the Original Mode of Payment.

Pricing & payment

The price of products is quoted on the Site in AED, SAR and includes VAT, (where applicable). Prices quoted exclude delivery costs which are added to the total cost of the order during the order process, but before you click on the "BUY NOW" button.

Taxes & duties

For all orders from our online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier Fedex/DHL on a 'pay on delivery' basis. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.