Returns & Refunds
ORDER CANCELLATION
You have the right to cancel your order or any item purchased online from DESERTPORT.COM within 24 hours from the time of order placement only if your order has not been dispatched, please contact info@desertport.com as soon as possible to arrange a cancellation before the order is dispatched for a full refund in form of store credit only (Valid for 21 days from the date of purchase).
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions will apply when you purchase goods from us. You should read these terms and conditions carefully before buying anything from our website.
RETURNS & REFUNDS
Unfortunately, we don't offer refunds.
In case of the Unavailability of an item, the customer will be offered other similar item or will be given the choice of choosing another design or a store credit (Valid for 3 month from the date of purchase)
Exchanging your item
We don't offer exchanges.
Faulty Item
Please return the item to us as soon as possible within 3 days of the date of delivery so we can get this sorted for you, a request email should be sent to info@desertport.com Don’t forget to select ‘Faulty’ when asked for a reason for your return.
Worn your favourite item? Please bear in mind that all items are inspected on return, and those with wear and tear, damaged, soiled, altered or perfumed will not be refunded.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. Again, item is returned to us damaged, worn, perfumed or in an unsuitable condition, we won't be able to give you a credit and we may have to send it back to you (and ask you to cover the delivery costs).
All items are inspected on return.
We assure you that every purchased item will be inspected by our teams to make sure you receive exactly what you ordered in order to avoid such scenario
The return, subject to the rule Original Condition (e.g., shoes should be returned with the original shoe box), which includes rules around fair use and One-time only. None of these rules affect your statutory rights.
The refund will be in form of store credit (Valid for 21 days from the date of purchase) only for the price of the item returned and will exclude any taxes, duties and shipping costs.
Items can’t be returned for refunds
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
- Face + Body products
- Underwear
- Swimwear
- Pierced jewellery
None of this affects your statutory rights.
Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
Fair use
If we notice an unusual pattern of returns claim activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them and claiming faulty, ordering and returning - or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts.
If your account has been deactivated and you need to make a valid return, contact Customer Care. They'll give you a returns label although you'll be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.